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Empathetic Workplaces (CTIPP CAN July 2022)

Our July 2022 CTIPP CAN call featured Katherine Manning, author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job and the President of Blackbird DC (view presentation).

Trauma-informed leadership is the key to building productive, resilient, and cohesive organizations. However, balancing the needs of employees, clients, and the organization with compassion and skill is not always easy. We will discuss the importance of trauma-informed leadership and cover the practical steps to build a trauma-informed culture through shifts in how we lead our organizations and ourselves. Through commitment and dedication, we can build a trauma-informed culture for a stronger organization, more productive teams, and a healthier workforce.

CTIPP also provided an update on trauma funding in the gun safety legislation (Bipartisan Safer Communities Act) that was just signed into law by President Biden the latest on appropriations, as well as other trauma-informed policy updates.


1:36 Policy Updates

21:17 Trauma-Informed Leadership

29:06 Definitions

33:16 Why Trauma-Informed Leadership Matters: Institutional Betrayal and Psychological Safety

33:34 Institutional Betrayal

38:10 Psychological Safety

40:14 How to be a Trauma-Informed Leader

40:49 Acknowledgement

51:53 Support

56:28 Trust

1:05:27 Q&A/Discussion


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